Shipping policy

Standard Item Processing Times

All standard items are processed within 4 days and sent to warehousing for dispatch.

To expedite your order through the process, we offer priority processing, ensuring your product is sent within 48 hours or 2 business days.

 

Custom Item Processing Times

Custom order processing times vary depending on the level of detail required for the product.

Please check each product page to identify the corresponding processing and production times.

Shipping Times

We offer free worldwide standard shipping (list of countries below).

The standard shipping times are as follows:

• UK: 4-10 business days*
• Europe: 1-2 weeks*
• USA: 1-2 weeks*
• Middle East: 3 weeks*
• Central Asia: 3 weeks*
• Australia & NZ: 2-4 weeks*
• South America: 2-5 weeks*

* The estimated delivery times are "estimates" based on recent deliveries and shall not be seen as a guaranteed delivery timeframe. We do our best to ensure that the shipping process works as smoothly as possible, but in case of late delivery - we do not issue a refund.

We currently do not offer an express shipping option due to the costs involved.

List of Free Shipping Countries

• Australia
• Canada
• Denmark
• European Union
• Finland
• France
• Germany
• Hungary
• Iceland
• Ireland
• Israel
• Netherlands
• New Zealand
• Norway
• Portugal
• Spain
• Sweden
• Switzerland
• United Kingdom
• United States

The rest of the World we charge £9.99 Shipping.

Shipping Taxes

As we ship with a premium shipping method, all taxes are included, and you will not be required to pay these upon receipt of your goods.

 

Accepted Payment Methods

We are proudly verified through Verisign and the Norton security gateway.

As we are partnered with Shopify Payment or Stripe, we accept all major credit cards, including Visa, Mastercard and Amex.

We also provide express payment and checkout options, including Paypal, ClearPay, Google Pay and Apple Pay.

If you have any questions or comments, we are here to assist you. Feel free to reach out to us via email at support@1way.com. We value your satisfaction and are committed to providing excellent customer support.

Frequently Asked Questions

FAQ - Frequently Asked Questions

How do I place my order?

To place an order, follow these steps:

• Add items to your shopping cart.
• Proceed to checkout through our website (shopify Payments) or via PayPal.
• On our website, click the "Checkout" button. If using PayPal, click the PayPal button.
• Enter your email, name, and address.
• If you have a valid discount code, enter it in the "Discount" field and click "Apply."
• Continue by clicking "Continue to Shipping Method" and ensure the delivery address is correct.
• Click "Continue on to Payment Method."
• Enter your payment details.
• Click "Complete Order."

 

 

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How do I know that my order has been successfully submitted?

You will receive an email confirmation containing the Order Number and details of your purchase.

 

I would like to change my items ordered. What should I do?

You can amend your order on or before 11:00pm (+1 GMT) on the same day it was placed. Contact us via contact@allureluxemporium.com to request changes.

 

How do I add items to my cart?

To add items to your cart:

• Navigate to the item's page.
• Choose your preferences.
• Click "Add to Cart."

 

How do I view what’s in my shopping cart?

To view your cart, click on the Cart icon at the top of the website. You can adjust quantities and delete items from your cart.

 

How do I remove items from my cart?

Click on the "Cart" icon, view items, and click "Remove" to delete items.

 

How do I change the quantity of a particular item in my cart?

In your cart, change the quantity in the "Quantity" field for the item you want to adjust.

 

What are the recommended browsers for this site?

We recommend Google Chrome, Safari, Firefox, and Internet Explorer.

 

What are your payment options?

We accept major credit cards via Shopify Payments (MasterCard, Visa, American Express, Discover), PayPal, and Apple Pay.

 

How do I make payments using PayPal?

Click the "PayPal" button at checkout, and you'll be redirected to the PayPal website for secure payment processing.

 

How do I use a discount code?

To use a discount code:

• Choose the item and click "Checkout."
• Enter the required information.
• Find the "Discount" field, input the code, and click "Apply."

 

What is your return & exchange policy?

Please refer to our  Returns & Exchanges Policy for information on returns.

 

How to return your item?

Contact us at contact@allureluxemporium.com for more information on the return process.

 

What is your cancellation policy?

• Order Adjustment Timeframe: You have the flexibility to modify or cancel your order within 6 hours of placing it. This window allows us to efficiently process and ship orders.
• Process for Modifying or Canceling Orders: To modify or cancel your order, please get in touch with our customer support team promptly. You can reach us at .com. Kindly provide your order number and relevant details to ensure quick and accurate processing.
• Shipped Orders: If your order has already been shipped, we are unable to cancel it directly. In this case, we kindly request that you receive the package as scheduled, and you can refer to our return and exchange policy for further assistance.

 

Is ordering online secure?

Yes, we use SSL encryption to secure your information during online transactions.

 

Is it safe to use my credit card on your website?

Yes, our website employs a secure payment gateway with data encryption.

 

Is my personal information kept private?

Your personal information is private and confidential. We do not share, rent, or sell it without your consent, except as required by law.

OVERVIEW
This website is operated by EaseShop. Throughout the site, the terms “we”, “us” and “our” refer to EaseShop. EaseShop offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

Last updated: 13/01/2024

This Privacy Policy describes how EaseShop (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from e3dc1f-13.myshopify.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

Refund & Cancellation Policy

Cancellations:

• Order Adjustment Timeframe: You have the flexibility to modify or cancel your order within 6 hours of placing it. This window allows us to efficiently process and ship orders.
• Process for Modifying or Canceling Orders: To modify or cancel your order, please get in touch with our customer support team promptly. You can reach us at support@1way.com Kindly provide your order number and relevant details to ensure quick and accurate processing.
• Shipped Orders: If your order has already been shipped, we are unable to cancel it directly. In this case, we kindly request that you receive the package as scheduled, and you can refer to our return and exchange policy for further assistance.

Refunds: 

• To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Just let us know, and we will provide a return address and offer a replacement or refund, as per your preference.
• If you are unsatisfied with your order, please contact our support, and we will do our best to assist you.
• Customers will be responsible for paying return shipping costs.

We do not issue a refund if:

•  Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address).
•  You can submit refund requests within 14 days after the guaranteed period for delivery (44 days) has expired. You can do it by sending a message to support@1way.com

Please enter you tracking number below. if your tracking number doesn't work feel free to contact us at support@1way.com.